Privacy Policy

Last updated: October 2025

Seizmic (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected, used, and safeguarded responsibly. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website https://seizmic.ai, interact with our content, or use our services.

1. Information We Collect

We collect information that helps us deliver and improve our services. This may include:

1.1. Personal Information

When you interact with our site (for example, by subscribing to a newsletter, requesting a demo, or downloading a resource), you may be asked to provide:

Your name and job title
Company name
Email address
Phone number
Other details relevant to your enquiry or request

1.2. Non-Personal Information

We may collect anonymous usage data such as:

Browser type and version
Device type
Pages visited and time spent
Referral URLs and clickstream data

This data helps us understand how visitors engage with our website.

2. How We Collect Information

We collect information when you:

Complete a contact form or subscribe to our newsletter
Download gated content (e.g., calculators, templates, or playbooks)
Participate in surveys or campaigns
Communicate with us directly via email or phone
Use our website, which uses cookies and analytics tools to capture user behaviour data

3. How We Use Your Information

We use your information to:

Personalise your user experience
Improve our website and service offerings
Respond to your enquiries and provide support
Send newsletters, updates, and marketing materials (if you’ve opted in)
Administer promotions, surveys, or other features
Process requests for demos, events, or pilot programmes

We will not sell, rent, or lease your personal information to third parties.

4. Cookies

Our website uses cookies to enhance your browsing experience.
Cookies are small text files stored on your device to:

Remember preferences between visits
Track website performance and engagement
Enable analytics and marketing optimisation

You can adjust cookie settings in your browser. Disabling cookies may affect certain site functions, but you will still be able to access most content.

5. Third-Party Services

We may use trusted third-party services (e.g., Google Analytics, LinkedIn Insights, or Mautic Marketing Automation) to help us analyse visitor activity or manage campaigns. These providers are contractually obligated to:

Process data securely
Use information solely for authorised purposes
Comply with POPIA and applicable international data protection laws

We do not allow third parties to use your information for their own marketing purposes.

6. Data Protection & Security

We take reasonable organisational and technical measures to protect your personal data, including:

Secure Socket Layer (SSL) encryption for all forms and transactions
Restricted access to personal data within our organisation
Regular malware and vulnerability scans
Secure data storage and disposal policies

All transactions are processed through verified payment or data gateways and are not stored on our public servers.

7. Data Retention

We retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. You can request deletion or correction of your data at any time (see Section 10).

8. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

Access the personal information we hold about you
Request correction, updating, or deletion of your data
Withdraw consent for receiving marketing communications
Object to the processing of your information in certain circumstances

Requests can be submitted via email to privacy@seizmic.ai.

9. International Data Transfers

While Seizmic primarily operates within South Africa, certain service providers may process information outside the country. In such cases, we ensure compliance with POPIA and equivalent international data protection standards (e.g., GDPR).

10. Policy on Children

Our website and services are not directed at individuals under 18 years of age. We do not knowingly collect or store personal information from minors.

11. Email Communication and Unsubscribing

We comply with the CAN-SPAM Act and all relevant South African electronic communications laws.
If you receive marketing emails from us, you may unsubscribe at any time by clicking the link in the email or contacting us directly at contact@seizmic.ai.

Upon unsubscribing, your details will be removed from all marketing communications lists within seven business days.

12. Data Breach Response

If a data breach occurs, we will:

Notify affected users within seven business days
Describe the nature and potential impact of the breach
Advise on steps to protect your information
Report the breach to the Information Regulator as required by law

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, with the revision date indicated at the top.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or need further clarification, please contact us at:

Seizmic
Email: privacy@seizmic.ai
Website: https://seizmic.ai
105 E Waxhaw Professional Park Drive, Suite 600, Waxhaw, North Carolina

Summary of Key Commitments

We comply with POPIA, GDPR, and CAN-SPAM principles.
We collect only what is necessary and use it responsibly.
We secure your information using encryption and access controls.
We respect your right to access, correct, or delete your data.
We will never sell or misuse your personal information.